Concordia Publishing House Forum » Lutheran Service Builder » Problems with Lutheran Service Builder

Can't send report

(12 posts)
  • Started 2 years ago by Bill Sabol
  • Latest reply from nreichle
  • This topic is not resolved

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  1. Bill Sabol
    Member

    The last two times I've started LSB, I've received an error that the report could not be sent at this time. I also checked for updates and received an error message doing that as well.

    Posted 2 years ago #

  2. Ken Boudreau
    Member

    I'm experiencing what might be a similar problem. I cannot connect to internet from LSBuilder 2 at all. I have a connection through Explorer but LSBuilder can't seem to connect. I tried turning of all security (firewall, virus protection...) still no connection.

    Background: Just this morning I finished reinstalling a new system on a new hardrive and installed Builder from the downloads page. I'm using WinXP pro, Service Pack 3 on HP desktop (Pentium 4). Builder version is:2.2.12.13196. The about info says I'm running the demo version because I can't get it registered over the internet.

    Posted 2 years ago #

  3. Ken Boudreau
    Member

    Is this related to the CPH work that's being done?

    Posted 2 years ago #

  4. Ken Boudreau
    Member

    ...from builder News... "Unfortunately due to a server upgrade for the CPH.org site, we are experiencing some loss of functionality for Builder. The biggest thing that you may notice is that The Concordia Organist will not be able to download files to preview or burn to a disc. You may see a message telling you that you do not have a subscription when you attempt to burn a disc.

    Other functions that are lost at the moment are Error Reports, Updates (no recent updates to worry about anyway), Usage Reports and Activation.

    CPH is working as fast as they can to get the site back up along with the aspects impacting builder."

    Posted 2 years ago #

  5. Bob Lail
    LSB Developer

    Hi guys!

    Sorry for the late reply. I've been working to get everything back up and running again. On Monday morning, we'll be posting a patch for Builder and sending an email to all our customers (that we have email addresses for).

    I'm sorry for the outage.

    Have good weekends,
    Bob

    Posted 2 years ago #

  6. ejpierce
    Member

    i installed the fix - but it will not connect to send the report - btw- if you are going to take email requests for information or service, please answer them

    Posted 2 years ago #

  7. Alan Sommer
    Member

    I also have downloaded and installed the fix, but am unable to connect as well.

    Posted 2 years ago #

  8. Dana Brooks
    Member

    I'm also having this problem. We have multiple site licenses all running on PCs with XP pro. I'm currently checking the other PCs to see if they're experiencing the same issues I am on mine.

    Posted 2 years ago #

  9. ImmanuelCarlsbad
    Member

    where is the patch located? I can't send reports or connect to the server either. i tried to run updates and that won't connect either. Thank you. Monica
    immanuellutherannm@yahoo.com

    Posted 2 years ago #

  10. Bob Lail
    LSB Developer

    The patch is located here: http://cphconnect.org/builder/2010/01/25/important-builder-update/ Those of you who've installed the update and are still experiencing problems, can you verify that your version of LSB is 2.2.14 (its in the About Box) And, are you able to use the Send Logs utility? If you try sending log files to CPH, mention this forum post in your notes. Thanks!

    Posted 2 years ago #

  11. Bob Lail
    LSB Developer

    ejpierce, I haven't gotten an email from you. Would you try sending it again?

    Posted 2 years ago #

  12. nreichle
    Member

    It seems that this topic could be labeled resolved. Thanks for the help everyone.

    Posted 1 year ago #

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